Our approach to our company

Operating within a robust governance and risk framework helps ensure that the decisions and actions we take are ethical, support good customer outcomes and align with our purpose and values. Established policies and procedures are in place to ensure we operate responsibly.

We are committed to encouraging a supportive and inclusive culture and believe that promoting diversity within the workplace is simply the right thing to do and we strive to ensure that those who work within our business reflect the customers and communities we serve. We want Equality, Diversity and Inclusion (EDI) to be at the heart of the organisation and to run through everything that we do and our EDI Charter outlines our commitments.

As a company we aim to build a resilient and sustainable business, one that delivers a fair profit by balancing the financial objectives of our shareholders with the needs of our customers. By transitioning to become a bank, we have further enhanced the resilience of our business model and ensure that even more people can be supported to find a place to call home.