Customer Privacy Notices

The privacy of our users is important to us and we are committed to keeping your personal data secure. This privacy notice contains important information about who we are, what personal data we hold, why it is required, how it is used as well as how to contact us and supervisory authorities if you have a complaint. It also sets out some of your legal rights.

Vida Bank Limited is a data controller and gathers and uses information about you. Details of our notification to the regulator for data protection may be found in the Information Commissioner's Office Public Register of Data Controllers at www.ico.org.uk under registration number ZA161427. Trading names of Vida Bank Limited include Vida Bank and Vida Homeloans.

The www.vidabank.co.uk website and its webpage www.vidahomeloans.co.uk (the "Site") are operated by Vida Bank Limited, whose Registered Office is at 1 Battle Bridge Lane, London, SE1 2HP.

If you require any further information, please contact our Data Protection Officer:

Email: dataprotectionoffice@vidabank.co.uk

The purpose of the Privacy Notice is to set out the purposes for which, and the manner in which, we may collect and use personal information that we may obtain about you when you make contact with us or use our services on this website.

We collect data about you when you use our services or when you register as a user of any services provided by us on this Site and/or by using this Site generally you consent and agree to this use by us.

The General Data Protection Regulation requires Vida Bank Limited to manage personal information in accordance with the General Data Protection Regulation Principles. In particular, Vida Bank Limited is required to process your personal information fairly and lawfully. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us in order that we may provide the product or service that you require.

All our employees are personally responsible for maintaining customer confidentiality. We provide training to all employees to remind them about their obligations. In addition, our policies and procedures are regularly audited and reviewed.

We may change our Notice in the future. If we make any substantial and/or material changes and those changes materially affect you, we will inform you of any changes before they take effect.

You have a number of rights in relation to your information:

1. The right to be informed

   You have the right to be informed about the collection and use of your personal data.

2. The right of access

   You have the right to access your personal data and supplementary information. You have the right to ask for copies of your personal information.

3. The right to rectification

   You have the right to ask us to rectify information you think is inaccurate.

4. The right to erasure

   You have the right to ask us to erase your personal information in certain circumstances.

5. The right to restrict processing

   You have the right to request the restriction or suppression of your personal data in certain circumstances.

6. The right to object

   You have the right to object to processing if we are able to process your information because the process is in our legitimate interests.

For more information or to exercise your data protection rights or if you are unhappy about how your personal data has been used, please contact the Data Protection Officer.

Our website uses cookies. For detailed information on all the cookies we use and the purposes for which we use them please see (Cookie Notice).

If you have any complaints about the way we use your personal information please contact the Data Protection Officer:

Email: dataprotectionoffice@vidabank.co.uk

If we cannot resolve any issue, you have the right to complain to the Information Commissioner:

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk