Mortgage Proposition Manager

Vida Bank provides competitive savings products through Vida Savings and specialist mortgage solutions through Vida Homeloans. 

Our mortgage business supports Buy to Let (BTL) and residential borrowers (ROO) who find themselves underserved elsewhere. Our mortgage customers range from Buy to Let investors, to the self-employed and customers with multiple jobs.

Our savings proposition is delivered online via our website, and is focussed on providing savers with fair, transparent and competitive rates. Our typical customers are active savers, who tend to look beyond their current account provider for savings accounts.

Our business model and strategy are underpinned by our core purpose to ‘Help More People Find a Place to call Home’.

We are here to help the under-served, especially those with more nuanced personal circumstances or borrowing needs who are not able to access a mortgage from a mainstream mortgage lender. Working exclusively with intermediary partners, we combine cutting-edge technology with skilled and caring underwriting expertise to solve complex customer problems.

As a fully regulated UK based bank with ambitious growth aspirations, we recognise the importance of having a clearly articulated culture strategy and the need to actively manage how it embeds in the business together with the behaviours which exemplify it.

 As a recognised Best Companies Top 100 mid-sized company to work for in the UK and a finalist at the Financial Reporter Women’s Recognition Awards, we take pride in our diverse workforce, championing both ethic and gender diversity through our EDI commitments.

Having met the target set by being a member of the HM Treasury Women in Finance Charter we have 50% of senior management roles filled by women.

With offices in London, Newcastle and Skipton, we bring our teams together regularly to collaborate and empower our colleagues to have more choice around when and where they work on the days they are not in the office, with colleagues working remotely in various locations across the UK.

We are proud to have built a culture founded on an ethos of caring, and that sits at the heart of our Vida Values, driving the way we run our business, support our customers and other stakeholders on a daily basis.

We genuinely care about delivering the right outcomes for all of our stakeholders who we consider through the cultural framework as our customers, colleagues, company and communities that we operate in.

By Joining Vida you will have a sense of belonging in what is a diverse and collaborative environment, where you will be empowered to take responsibility for driving delivery.

We embrace a diversity of backgrounds and experiences in our people, in the deeply held belief that better outcomes are achieved for customers when our colleagues are better placed to empathise with and understand their unique circumstances. From application to interview, we place inclusion at the heart of all we do.

Role Overview:

The Product Analyst will support the development and delivery of the pricing of our mortgage products for both new and existing customers, helping to ensure that the pricing is designed to deliver the appropriate balance between volumes, returns and credit risk whilst ensuring good and fair customer outcomes are achieved.

Ongoing monitoring and analysis of trading performance against both plan and external market factors and competitors.

This is a key role in a small and flexible proposition, product and pricing function, with strong working relationships essential across Sales, Commercial, Marketing, Credit risk, IT, Change and Operations through the development and delivery of new propositions.

Key Responsibilities:

• Support the development and delivery of Vida Bank’s mortgage propositions, ensuring the products meet the needs of borrowers and intermediaries, whilst delivering key business metrics and helping to build the brand.
• Utilise factual insight through research and feedback to build targeted propositions to achieve business and customer objectives – drive innovation through our products and associated criteria to grow Vida’s mortgage proposition forward.
• Support the Head of Product Management, in collaboration with the wider Commercial team, in contributing to programme workshops and developing the mortgage proposition through the relevant phases of the new product development framework.
• Undertake annual product review in line with the relevant best practice in accordance with the Consumer Duty. Ensuring product conduct risks are identified and plans are put in place to either mitigate or rectify customer conduct risks, ensuring good customer outcomes are achieved.
• Work with New Business Operations to drive change from key customer and intermediary metrics (e.g. broker feedback, NPS, ease etc).
• Work closely with Marketing to assist in content creation when bringing new products or propositions to market and ensure all intermediary facing literature and website content is accurate.
• In collaboration with the risk and finance functions continually review and control mortgage product ensuring suitability against business and customer outcomes.
• Support the Product Manager in reviewing and updating all Mortgage product literature in accordance with our review schedule.
• Support the Product Manager with product releases to ensure products reach the market on time, with 100% accuracy, and adhering to release processes and procedures at all times.

Requirements:

• Graduate or equivalent level qualifications.
• 3+ years’ experience within a Financial Services product team, ideally within the mortgage industry, evidencing experience and learnings.
• Knowledge of regulatory regimes, customer conduct & successful outcomes, Consumer Duty, and FCA operational principles.
• Evidence 3+ years’ experience of collating complex market data or research information, summarising and writing succinct and accurate outputs.
• Exhibits a customer centric approach.
• Numerate, strong analytical experience and ability to be accurate with MI and metrics, with significant attention to detail.
• Project management experience.
• Managing product releases and 3rd parties would be of significant advantage.
• Identifies methods and implements robust strategies which serve to continuously improve service delivery.
• Anticipates trends in both the internal & external environment and can identify a range of opportunities and strategies in response to these.
• Fosters and openly champions a culture of exceptional customer care and focuses on a positive internal & external customer experience.
• Encourages new ideas and able to manage ambiguity so that creative approaches can be adopted in meeting business objectives.

Our values are well established and recognised throughout our organisation. They provide a frame of reference for the behaviours expected from our colleagues every day.

We find ways to break old conventions, especially those which cause exclusion or customer harm. We look for these qualities when hiring new talent into the organisation, and they underpin our approach to personal development and performance management for all our people. At the heart of this is the fact we care about our Customers, Our Colleagues and our Communities. We are:

Visionary - We innovate and break old habits, thinking big and pushing boundaries together as one team

Inclusive - We value each other’s differences and work to see people for who they really are

Dynamic  - We are flexible and fast, cutting through complexity and never accepting second best

Authentic - We are honest and genuine, what you see is what you get

We offer a comprehensive benefits package to support our employees’ professional and personal needs. Further details can be provided upon application. 

To apply for this role please email your CV to careers@vidabank.co.uk.